Metro North Hospital and Health Service Consultation Hub

Welcome to our Consultation Hub.

We value your ideas and feedback. The Consultation Hub is where everyone in the Metro North community (including patients, consumers, community groups and staff) can have their say about health service planning, delivery and evaluation.

For support with Consultation Hub including user access, contact Metro North Consumer and Community Engagement team on MNConsultationHub@health.qld.gov.au.

Open Consultations

  • Caboolture Hospital Redevelopment Workforce Assessment Score Sheet

    This Caboolture Hospital Redevelopment Workforce Assessement Score Sheet aims to gather information to inform future planning on how we can best help you to prepare for relocation to the new Caboolture Hospital Clinical Services Building. Participant information is collated and deidentified. More

    Closes 10 February 2023

  • Metro North Mental Health Discretionary Locking Trial

    Discretionary Locking Discretionary Locking is being trialled at two Metro North Mental Health sites - Metro North Mental Health - the Prince Charles Hospital (MNMH-TPCH) West Wing, and MNMH-Redcliffe-Caboolture (MNMH-RedCab) Mental Health Short Stay Unit (MHSSU). The purpose of this... More

    Closes 28 February 2023

  • RBWH Acute Care Team Clinical Documentation Audit - Jan - March 2023

    The safety and quality of consumer care is a key priority for Metro North Mental Health (MNMH), and informs all aspects of the work and decisions made across the service. Clinical documentation audits are one of many strategies we undertake when evaluating and improving service delivery. ... More

    Closes 31 March 2023

  • TPCH Acute Care Team Clinical Documentation Audit - Jan - March 2023

    The safety and quality of consumer care is a key priority for Metro North Mental Health (MNMH), and informs all aspects of the work and decisions made across the service. Clinical documentation audits are one of many strategies we undertake when evaluating and improving service delivery. ... More

    Closes 31 March 2023

  • RedCab Acute Care Team Clinical Documentation Audit - Jan - March 2023

    The safety and quality of consumer care is a key priority for Metro North Mental Health (MNMH), and informs all aspects of the work and decisions made across the service. Clinical documentation audits are one of many strategies we undertake when evaluating and improving service delivery. ... More

    Closes 31 March 2023

Closed Consultations

  • ADS Psych Meeting Review

    Psychology Meeting Review More

    Closed 31 January 2023

  • Residential Transition Care Nurse Practitioner Survey

    Residential Transition Care program (RTCP) has embarked on some significant changes to the medical services at the facility at Zillmere, commencing 10 th October 2022. We want to hear from you about your experiences at RTCP before the changes were implemented. Other surveys... More

    Closed 31 January 2023

  • COPD Collaborative Care document - Consumer Feedback Survey

    The COPD Collaborative Care document aims to help people with COPD work with their healthcare team to improve their quality of life. The Metro North Thoracic Medicine and GP Liasion Officer teams would appreciate your feedback to ensure this document is useful and helpful for COPD patients. The... More

    Closed 30 January 2023

  • Dementia, Delirium, and Cognitive Impairment Service Patient Satisfaction Survey

    The Prince Charles Hospital Dementia, Delirium and Cognitive Impairment Service is currently evaluating the services provided to patients and their families. We would appreciate your assistance by completing the following survey. The survey should take approximately 5... More

    Closed 31 December 2022

  • Alcohol and Drug Service Client Record Audit November 2022 - Melaleuca Clinic

    The safety and quality of client care is a key priority for the Alcohol and Drug Service (ADS). It informs all aspects of the work and decisions made across the Service. Clinical Record Audits are one of many strategies we undertake when evaluating and improving service delivery. From... More

    Closed 30 November 2022

We Asked, You Said, We Did

Here are some of the issues we have consulted on and their outcomes. See all outcomes

We asked

For expressions of interest to participate in an online workshop for national principles for forensic mental health.

You said

There was a large number of individuals and organisations that let us know that they were interested in participating in the project.  Thank you to those of you who have already nominated!

We did

We are working through the responses now and making arrangments for the workshops.  We will be in touch with you very soon to let you know the best way to contribute your views. 
For people with Lived Experience of the forensic mental health system either personally, as a family member, supporter, carer or close friend - it's not too late to participate.  For more information email Mental Health Matters 2 - Mentalhealthmatters2@gmail.com

Our online survey is still open for you to share your views.

 

We asked

Collaborating in Health Strategy 2022-24 sets a new strategic direction for lived experience experts to influence the way Metro North Health delivers healthcare. There were 5 proposed priorities in the Strategy focusing on the known gaps, such as expanding the diversity of community representation in our improvement activities and empowering consumers as partners in their healthcare journey. The priorities also align with the National Safetyand Quality Health Service (NSQHS) Standards for consumer partnerships.

We asked for feedback on our proposed approach and priorities to strengthen consumer and community engagement across our health services.
 

You said

You supported the general approach and recommended a couple of additions.
You commended us for our proposed commitment to inclusive engagement to ensure a diversity of views and perspectives are heard. 
You asked for a greater focus on collective action that brings together different consumer perspectives to influence system change.
You requested evidenced based health literacy methods be included in the strategic approach to involve consumers as partners, for example, “teach back” and “show me”.
You requested that some of the language in the strategy be simplified.
 

We did

We incorporated your suggestions in the strategic priorities. 
We simplified the language and created graphics for the principles that underpin our approach.
The Board endorsed Metro North Health’s Collaborating in Health Strategy 2022-24.

We asked

For feedback and input into the Draft Metro North Hospital and Health Service, MN32.

Through the survey we, we asked you if there are any significant additional aspirational initiatives that should be considered under –

  • Clinical models
  • Research, knowledge and innovation
  • Workforce

Infrastructure

You said

You provided feedback and aspirational initiatives for the MN32. You provided feedback around climate change, workforce support, precision medicine, robotics and need for integrated technology.

We did

We systematically reviewed the feedback and integrated the feedback into the draft MN32 where it was relevant. The feedback that was not directly included in MN32, was sent to the related Clinical Directorates for further action.

A final copy of the Metro North Hospital and Health Service, MN32 (hyperlink document) is now available.