Metro North Hospital and Health Service Consultation Hub

Welcome to our Consultation Hub.

We value your ideas and feedback. The Consultation Hub is where everyone in the Metro North community (including patients, consumers, community groups and staff) can have their say about health service planning, delivery and evaluation.

For support with Consultation Hub including user access, contact Metro North Consumer and Community Engagement team on MNConsultationHub@health.qld.gov.au.

Open Consultations

  • Brighton Wellness Hub Evaluation 2023

    We value your opinion. The aim of our evaluation is to determine whether the programs and opportunities provided by the Brighton Wellness Hub are effective and improve the health and wellbeing of our members . The following survey is centred on four ... More

    Closes 31 March 2023

  • Residential Transition Care - Patients and Families Survey 2

    Residential Transition Care program embarked on a trial of a new model for medical services at the facility at Zillmere. This trial continued for 15 weeks, from 10th October 2022 to 20th January 2023. You are being asked to complete this survey as you were a patient at Zillmere during this... More

    Closes 31 March 2023

  • RTCP Nurse Practitioner Survey 2

    Residential Transition Care program embarked on a trial of a new model for medical services at the facility at Zillmere. This trial continued for 15 weeks, from 10th October 2022 t0 20th January 2023. The medical model trial included additional staffing: Senior GP, Dr... More

    Closes 31 March 2023

  • RBWH Acute Care Team Clinical Documentation Audit - Jan - March 2023

    The safety and quality of consumer care is a key priority for Metro North Mental Health (MNMH), and informs all aspects of the work and decisions made across the service. Clinical documentation audits are one of many strategies we undertake when evaluating and improving service delivery. ... More

    Closes 31 March 2023

  • TPCH Acute Care Team Clinical Documentation Audit - Jan - March 2023

    The safety and quality of consumer care is a key priority for Metro North Mental Health (MNMH), and informs all aspects of the work and decisions made across the service. Clinical documentation audits are one of many strategies we undertake when evaluating and improving service delivery. ... More

    Closes 31 March 2023

See All Open Consultations

Closed Consultations

See All Closed Consultations

We Asked, You Said, We Did

Here are some of the issues we have consulted on and their outcomes. See all outcomes

We asked

For expressions of interest to participate in an online workshop for national principles for forensic mental health.

You said

There was a large number of individuals and organisations that let us know that they were interested in participating in the project.  Thank you to those of you who have already nominated!

We did

We are working through the responses now and making arrangments for the workshops.  We will be in touch with you very soon to let you know the best way to contribute your views. 
For people with Lived Experience of the forensic mental health system either personally, as a family member, supporter, carer or close friend - it's not too late to participate.  For more information email Mental Health Matters 2 - Mentalhealthmatters2@gmail.com

Our online survey is still open for you to share your views.

 

We asked

Collaborating in Health Strategy 2022-24 sets a new strategic direction for lived experience experts to influence the way Metro North Health delivers healthcare. There were 5 proposed priorities in the Strategy focusing on the known gaps, such as expanding the diversity of community representation in our improvement activities and empowering consumers as partners in their healthcare journey. The priorities also align with the National Safetyand Quality Health Service (NSQHS) Standards for consumer partnerships.

We asked for feedback on our proposed approach and priorities to strengthen consumer and community engagement across our health services.
 

You said

You supported the general approach and recommended a couple of additions.
You commended us for our proposed commitment to inclusive engagement to ensure a diversity of views and perspectives are heard. 
You asked for a greater focus on collective action that brings together different consumer perspectives to influence system change.
You requested evidenced based health literacy methods be included in the strategic approach to involve consumers as partners, for example, “teach back” and “show me”.
You requested that some of the language in the strategy be simplified.
 

We did

We incorporated your suggestions in the strategic priorities. 
We simplified the language and created graphics for the principles that underpin our approach.
The Board endorsed Metro North Health’s Collaborating in Health Strategy 2022-24.

We asked

For feedback and input into the Draft Metro North Hospital and Health Service, MN32.

Through the survey we, we asked you if there are any significant additional aspirational initiatives that should be considered under –

  • Clinical models
  • Research, knowledge and innovation
  • Workforce

Infrastructure

You said

You provided feedback and aspirational initiatives for the MN32. You provided feedback around climate change, workforce support, precision medicine, robotics and need for integrated technology.

We did

We systematically reviewed the feedback and integrated the feedback into the draft MN32 where it was relevant. The feedback that was not directly included in MN32, was sent to the related Clinical Directorates for further action.

A final copy of the Metro North Hospital and Health Service, MN32 (hyperlink document) is now available.