Metro North Hospital and Health Service Consultation Hub

Welcome to our Consultation Hub.

We value your ideas and feedback. The Consultation Hub is where everyone in the Metro North community (including patients, consumers, community groups and staff) can have their say about health service planning, delivery and evaluation.

For support with Consultation Hub including user access, contact Metro North Consumer and Community Engagement team on MNConsultationHub@health.qld.gov.au.

Open Consultations

  • Metro North Cancer Care Services Patient Experience Survey

    Please answer the questions below about your overall experience receiving care in this service today. Your response to this survey will be treated confidentially. Your feedback is extremely valuable in assisting us to improve our services. The survey should take approximately 10 minutes to... More

    Closes 11 May 2021

  • COVID-19 and the Multi-disciplinary team meeting (Pilot)

    Multi-disciplinary team (MDT) discussion is a designated standard of care in the Queensland Government state-wide health care strategy 2014. COVID-19 has seen the format of MDT switch to an online format to ensure compliance with social distancing. It is likely that adaptations will need to... More

    Closes 30 July 2021

  • Caring Together Consumer Network

    To be considered for a consumer, carer or community representative position, please complete this form. More

    Closes 31 December 2021

  • Adis-Link Client Feedback Survey

    Adis 24/7 Alcohol and Drug Support recently created a new referral option for callers wishing to engage in alcohol and/or other drug treatment. The new referral method means that callers can be directly referred to an alcohol and other drug treatment service by providing their details and... More

    Closes 31 December 2021

  • PostMAN Clinic Consumer Feedback

    The PostMAN Clinic aims to identify and address specific issues after a Bone Marrow Transplant (BMT). Your feedback is extremly valuable in assisting us improve our service and to address any concerns you may have. Would you please answer the following questions regarding your experience and care... More

    Closes 31 January 2030

Closed Consultations

  • MNHHS Termination of Pregnancy Services

    The Nurse Navigator - Termination of Pregnancy is a SEED funded position introduced in September 2020 to standardise the care of women across Metro North Hospital and Health Service requesting Temrination of Pregnancy. The Nurse Navigator - Termination of Pregnancy has navigated a total of... More

    Closed 19 February 2021

  • Metro North HHS diabetes clinical services plan consumer survey

    Metro North HHS is interested in hearing about the experiences of people with diabetes who have been treated by one of our diabetes services. This may include care provided at an emergency department, overnight care in a hospital bed, management of pregnancies where the mother had diabetes, or... More

    Closed 17 November 2020

  • RADAR Resident Survey

    This survey measures how effective the Residential Aged care District Assessment and Referral (RADAR) service provided by Metro North Hospital and Health Service (MNHHS) is at supporting the care needs of residents of Residential Aged Care Facilities (RACF). RADAR is a group of doctors and... More

    Closed 5 November 2020

  • RADAR Survey for Health Practitioners

    This survey measures how effective the Residential Aged care District Assessment and Referral (RADAR) service provided by Metro North Hospital and Health Service (MNHHS) is at supporting the care needs of residents of Residential Aged Care Facilities (RACF). The goal of the RADAR is to... More

    Closed 5 November 2020

  • MN32 Survey

    MN32 is the fifteen year horizon document for Metro North. It sets out our aspirations through to 2032 in four key focus areas: Clinical models Research, innovation and knowledge translation Workforce Infrastructure. The document is 3 years old and... More

    Closed 9 August 2020

We Asked, You Said, We Did

Here are some of the issues we have consulted on and their outcomes. See all outcomes

We asked

For feedback and input into the Draft Metro North Hospital and Health Service, MN32.

Through the survey we, we asked you if there are any significant additional aspirational initiatives that should be considered under –

  • Clinical models
  • Research, knowledge and innovation
  • Workforce

Infrastructure

You said

You provided feedback and aspirational initiatives for the MN32. You provided feedback around climate change, workforce support, precision medicine, robotics and need for integrated technology.

We did

We systematically reviewed the feedback and integrated the feedback into the draft MN32 where it was relevant. The feedback that was not directly included in MN32, was sent to the related Clinical Directorates for further action.

A final copy of the Metro North Hospital and Health Service, MN32 (hyperlink document) is now available.

We asked

For feedback and input into the Draft Metro North Hospital and Health Service, MN32.

Through the survey we, we asked you if there are any significant additional aspirational initiatives that should be considered under –

  • Clinical models
  • Research, knowledge and innovation
  • Workforce
  • Infrastructure

You said

You provided feedback and aspirational initiatives for the MN32. You provided feedback around climate change, workforce support, precision medicine, robotics and need for integrated technology.

We did

We systematically reviewed the feedback and integrated the feedback into the draft MN32 where it was relevant. The feedback that was not directly included in MN32, was sent to the related Clinical Directorates for further action.

A final copy of the Metro North Hospital and Health Service, MN32 (hyperlink document) is now available.

We asked

Metro North Hospital and Health Service collected over 1000 patients experiences of virtual care in outpatient settings. The responses were received from March 2020 to January 2021 using a standardised online survey tool via both telephone interview and SMS. 

We sought to answer five questions about how virtual modes of care could be made accessible, safe and effective for patients:

  1. What is consumers’ perception of “virtual care”?
  2. How can consumers be partners in the decision about which mode of appointment is offered?
  3. What are consumers’ perceptions of the risks with virtual care?
  4. When is virtual care not appropriate for consumers?
  5. How do we enhance access to virtual modes of care to ensure access for all?

You said

Participants defined virtual care as being:

  • able to save time when accessing appointments (efficiency value),
  • able to improve collaboration across a multidisciplinary team (relational value) and
  • less stressful in accessing services (emotional value).

Consumers wanted to request a virtual mode as part of a “package” of care options and wanted assurances their shared information was safe.

There was no single agreed position on what is not appropriate for virtual care and therefore Metro North should be clear and transparent on which services are and are not suitable.

There is recognition that no single solution would provide the diverse accessibility, technological and medical requirements needed to engage all consumers, but telephone is a good start.

Consumers expressed a strong interest to be able to record their virtual care sessions.

Overwhelmingly, patients/consumers/carers see benefits for virtual care, and they want the option to choose this mode.

Telephones are accessible to all patients at present, unlike video technologies. However, patients identify possible communication barriers in telephone consultations versus the visual acuity of video consultations; for example, the clinician not being able to see the patient’s non-verbal cues and vice versa.

Consumers would like to see a gradual increase in the use of video calls, alongside staff and patient education in the use of video healthcare modes.

We did

Metro North continues to liaise with consumers across Metro North including those who identify as First Nations and consumers with a CALD background to gather feedback on the questions. We have drafted a Virtual Care in Metro North Strategic Intent. We will ensure virtual health is approached consistently across Metro North.