Metro North Hospital and Health Service Consultation Hub

Welcome to our Consultation Hub.

We value your ideas and feedback. The Consultation Hub is where everyone in the Metro North community (including patients, consumers, community groups and staff) can have their say about health service planning, delivery and evaluation.

For support with Consultation Hub including user access, contact Metro North Consumer and Community Engagement team on

Open Consultations

  • Volunteer Phone Service Evaluation 2022 POST

    Thank you for participating in the Volunteer Phone Service. As you have completed care with us, we would like to ask some questions that will help us improve our service to others. You answered a short survey at the commencement of this program and we'd like to follow up with another set of... More

    Closes 31 August 2022

  • Volunteer Phone Service Evaluation 2022 PRE

    Community and Oral Heealth Services in Metro North Health Service, are trialling a phone service for the clients of the Community Residential Transitoin Care Progam. The purpose of the program is to phone clients once a week for the duration of their care, to provide an opportunity for social... More

    Closes 31 August 2022

  • Adis-Link Client Feedback Survey

    Adis 24/7 Alcohol and Drug Support recently created a new referral option for callers wishing to engage in alcohol and/or other drug treatment. The new referral method means that callers can be directly referred to an alcohol and other drug treatment service by providing their details and... More

    Closes 31 December 2022

  • INTERVIEWS - Antenatal Models of Care and the effect on breastfeeding rates after discharge (Consumer)

    You are invited to take part in the second phase of the research project, “Antenatal Models of Care and the effect on breastfeeding rates after discharge”. This is because you have taken part in the first phase of the study, by completing questionnaires, and expressed an interest in being... More

    Closes 1 June 2023

  • Women's Business Pathway Experience Survey

    We would love to hear about your experience with the Women's Business Pathway. This service aims to provide culturally safe care for our Aboriginal and Torres Strait Islander women for all things women's business. Your feedback will be used to improve the service, and make sure it is providing the... More

    Closes 25 October 2023

Closed Consultations

  • Palliative Care Project Consumer (Post)

    Thank you for participating in the Community Palliative Care Hygiene and Respite Service. We are seeking your feedback about the service and your experience. The survey will take less than 10 minutes and we appreciate you taking the time to complete it. More

    Closed 30 June 2022

  • Palliative Care Project Consumer (Pre)

    Community Palliative Care are developing a new service for consumers, aimed at consumers under 65 years of age, to provide hygiene and respite services. We are seeking your feedback about the project and ways to tailor the service to your needs. The survey will take less than 10... More

    Closed 30 June 2022

  • Facit-PAL

    Community Palliative Care are developing new service for consumers, to provide hygiene and respite services. We are seeking feedback from clients receiving care under the Community Palliative Care Service. This questionnaire is for clients over the age of 18 years. We... More

    Closed 30 June 2022

  • Fact-G Caregiver

    Community Palliative Care are developing new service for consumers, to provide hygiene and respite services. We are seeking feedback from carers and significant others who are caring for a loved one. This questionnaire is for carers and significant others over the age of 18... More

    Closed 30 June 2022

  • ToP/Pregnancy Loss Pathway Staff Survey

    We are seeking feedback on current paperwork/pathways to inform a redesign to a standardised Metro North ToP/Pregnancy Loss Pathway More

    Closed 30 June 2022

We Asked, You Said, We Did

Here are some of the issues we have consulted on and their outcomes. See all outcomes

We asked

For expressions of interest to participate in an online workshop for national principles for forensic mental health.

You said

There was a large number of individuals and organisations that let us know that they were interested in participating in the project.  Thank you to those of you who have already nominated!

We did

We are working through the responses now and making arrangments for the workshops.  We will be in touch with you very soon to let you know the best way to contribute your views. 
For people with Lived Experience of the forensic mental health system either personally, as a family member, supporter, carer or close friend - it's not too late to participate.  For more information email Mental Health Matters 2 -

Our online survey is still open for you to share your views.


We asked

Collaborating in Health Strategy 2022-24 sets a new strategic direction for lived experience experts to influence the way Metro North Health delivers healthcare. There were 5 proposed priorities in the Strategy focusing on the known gaps, such as expanding the diversity of community representation in our improvement activities and empowering consumers as partners in their healthcare journey. The priorities also align with the National Safetyand Quality Health Service (NSQHS) Standards for consumer partnerships.

We asked for feedback on our proposed approach and priorities to strengthen consumer and community engagement across our health services.

You said

You supported the general approach and recommended a couple of additions.
You commended us for our proposed commitment to inclusive engagement to ensure a diversity of views and perspectives are heard. 
You asked for a greater focus on collective action that brings together different consumer perspectives to influence system change.
You requested evidenced based health literacy methods be included in the strategic approach to involve consumers as partners, for example, “teach back” and “show me”.
You requested that some of the language in the strategy be simplified.

We did

We incorporated your suggestions in the strategic priorities. 
We simplified the language and created graphics for the principles that underpin our approach.
The Board endorsed Metro North Health’s Collaborating in Health Strategy 2022-24.

We asked

For feedback and input into the Draft Metro North Hospital and Health Service, MN32.

Through the survey we, we asked you if there are any significant additional aspirational initiatives that should be considered under –

  • Clinical models
  • Research, knowledge and innovation
  • Workforce


You said

You provided feedback and aspirational initiatives for the MN32. You provided feedback around climate change, workforce support, precision medicine, robotics and need for integrated technology.

We did

We systematically reviewed the feedback and integrated the feedback into the draft MN32 where it was relevant. The feedback that was not directly included in MN32, was sent to the related Clinical Directorates for further action.

A final copy of the Metro North Hospital and Health Service, MN32 (hyperlink document) is now available.