Closes 11 May 2021
Closes 30 July 2021
Closes 31 December 2021
Closes 31 December 2021
Closes 31 January 2030
Closed 17 November 2020
Closed 5 November 2020
Closed 5 November 2020
Closed 9 August 2020
Closed 16 July 2020
Here are some of the issues we have consulted on and their outcomes. See all outcomes
We asked how could we improve consumer and carer engagement and partnership. We wanted to look at different models and approaches to engagement within a mental health service context.
We also asked for your reflections on and confidence in the process itself.
You said that consumer and carer engagement needed to be:
There needed to be accountability for engagement, a proactive approach and based on our organisation's values. Consumer and carer engagement needed to support an independent consumer voice, as distinct from a peer / lived experience workforce.
Feedback was collected in survey and in a feedback form at all workshop with many expressing appreciation of the mix of voices and perspectives, the importance of interactions and participation of Executives (although this did not happen at all workshops, the support of Executives at the final workshop was noted), participants felt that their ideas were listened to
Positive comments included:
“I found today's meeting valuable, insightful and meaningful”.
“Great collaborative approach”,
“innovative approach””,
“very productive”,
“Thank you for listening and being interested”
“Relevant, open conversation with a broad range of voices”
Negative: “Based on previous experience (not MNMH) where the system decides what to do based on budget.”
We also heard through other feedback and channels that there were concerns about the findings being translated into practice and being acted on.
We asked what was most valuable to the co-design process. Below are some of the comments:
"The depth of input each participant can provide. That everyone is heard and can make themselves heard. That people can seize opportunities to participate. Getting away from the "they didn't do this or that..." ie all participants are now "they"
"The opportunity for my voice as a consumer to be heard. To be able to provide feedback and ideas on how to move forward."
"People coming together and having a say and some control over how services will be delivered in the future."
Based on the reports and findings of each of five workshops, and Consultation Hub Surveys completed, we have developed a new framework for consumer and carer engagement that addresses the findings and captures all the principles and priorities identified. To ensure that this framework is turned into practice, an implementation plan has been developed that outlines areas and pathways for rapid progress, as well as longer-term planning. Work to date undertake includes:
For feedback on the consultation draft for Metro North Health Literacy Approach.
The aim of Metro North Health Literacy Approach is to create a platform for a shared understanding of health literacy that will support proactive and coordinated actions for improvement across Metro North.
The Health Literacy Steering Committee which includes consumers, staff and community partners has overseen the development of this approach.
Two consumer workshops were held earlier in the year to inform the foundations for Metro North's approach to health literacy. A working group of consumers and staff developed Metro North Health Literacy Approach as a consultation draft.
50 people provided feedback on the consultation draft (7 consumers and 43 staff). RBWH clinical council was consulted and another workshop was held with consumers and staff to consider all of the feedback and finalise the approach. In summary you told us:
We revised the Metro North Health Literacy Approach.
It was approved by Metro North Operational Leadership Team in December. A health literacy webpage will be launched in the new year and we will take action to address the priorities in the approach.
We sought consumers, staff and community stakeholders views on the proposed Connecting for Health 2019-2021 strategy for inclusive engagement, involvement and partnerships.
Connecting for Health sets a clear direction and course of action to empower consumers to be actively involved in their care and to embed consumer and community involvement in shaping the services of Metro North.
We held 2 workshops - one for consumers and one for staff engagement leads. In addition, 14 people participated in the online consultation. Your feedback highlighted the need to strengthen the following areas:
We listened to your recommendations and updated the draft Connecting for Health 2019-2021 which was presented to the Metro North Board for endorsement on 18 December 2018.