Consultation Draft - Consumer, Carer, Community Engagement Strategy 2016-18

Closed 10 Nov 2015

Opened 27 Oct 2015

Feedback Updated 22 Dec 2015

We Asked

We asked for feedback on the draft Consumer and Community Engagement Strategy 2016-18 for Metro North Hospital and Health Service (Metro North). The draft strategy proposed a direction for consumer, carer and community engagement in MNHHS over the next three years.  The final strategy resulting from consideration of all feedback is now available:  Connecting for Health: strategy for inclusive engagement, involvement and partnerships 2016-18 

A full report of feedback and our response is available on the Consultation Hub home page.

You Said

  • Terminology is important and different proposals for correct terminology  were suggested.  The language we use needs to be consumer friendly
  • Clarify the outcomes we are seeking to achieve in terms of patient and consumer-centred care and partnerships for seamless service delivery
  • Clarify the roles and responsibilities of those who will bring the strategy to life
  • Concrete and measurable actions will support our strategy with proposed examples and areas to focus on over the next three years

We Did

Clarity of language:

  • changed the title to Connecting for Health to set the tone for collaboration
  • included a glossary that defines common terminology used
  • included an explanatory note about the terminology used for the purpose of the Strategy
  • simplified the language as much as possible while still meeting legislative and health service planning requirements.  We removed jargon and acronyms wherever possible, including replacing the acronym MNHHS with Metro North
  • included a section on “Outcomes” that outlines in clear, consumer friendly language what the strategy means in practice for people who access Metro North services 
  • committed to establishing a consumer group to co-deisgn and draft  a Connecting for Health summary document.

Outcome-focused priority objectives:

  • strengthened and clarified the purpose of the strategy in terms of its outcomes for consumers by creating four priority objectives that all are essential to a culture of consumer-centred care:  Lead, Include, Respond, and Integrate. These four areas capture the key themes that emerged from feedback around leadership, inclusion, responsiveness and integration and fit with Metro North’s strategic plan and its vision for “Putting People First”.  

Concrete and measurable actions:
Under each prioroty objective, we included a number of specific actions you suggested including the following examples:

  • targeted engagement strategies to improve inclusion of specific groups including Culturally and Linguistically Diverse (CALD), Aboriginal and Torres Strait Islander, people with disabilities, and those who may be impacted by NDIS reforms
  • working towards a consistent Metro-North wide approach that is supported by tools, policies and guidelines that can be adapted to local situations and contexts 
  •  working collaboratively  with community organisations and with consumer representatives to improve seamlessness of services, and coordination of consumer and community engagement.

Clarify governance, roles and responsibilities:

  • included a “Roles and Responsibilities” section that clarifies how the strategy will be implemented.
  • ensured actions specify who/what areas will be responsible for delivering them. 

Results Updated 22 Dec 2015

A new strategy - Connecting for Health: strategy for inclusive engagement, involvement and partnerships 2016-2018 - has been completed.   The strategy and report on the consultaiton and response to feedback are available below.

Files:

Overview

This consultation draft of the Consumer and Community Engagement Strategy 2016-18 for Metro North Hospital and Health Service proposes the direction for consumer, carer and community engagement in MNHHS over the next three years. It builds upon  engagement we have undertaken with consumers and communities since 2012.

We invite you to provide feedback on this consultation draft which includes priority objectives and actions.

Over 50 stakeholders including consumer representatives, community partners, volunteers and staff participated in the recent consultation which informed the direction and actions within this draft Strategy.

To enlarge the pdf document below, click on the diagonal arrows at the top and then click on "plus" symbol to continue to enlarge. Alternatively you can print the document.

 

Why We Are Consulting

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What Happens Next

The final Strategy will be available at https://www.health.qld.gov.au/metronorth/ in early 2016.

Audiences

  • Partner organisations
  • Community members
  • Metro North HHS staff