Consultation Draft - Collaborating in Health Strategy 2022-24

Closed 2 Nov 2021

Opened 12 Oct 2021

Results expected 20 Dec 2021

Feedback updated 3 Feb 2022

We asked

Collaborating in Health Strategy 2022-24 sets a new strategic direction for lived experience experts to influence the way Metro North Health delivers healthcare. There were 5 proposed priorities in the Strategy focusing on the known gaps, such as expanding the diversity of community representation in our improvement activities and empowering consumers as partners in their healthcare journey. The priorities also align with the National Safetyand Quality Health Service (NSQHS) Standards for consumer partnerships.

We asked for feedback on our proposed approach and priorities to strengthen consumer and community engagement across our health services.

You said

You supported the general approach and recommended a couple of additions.
You commended us for our proposed commitment to inclusive engagement to ensure a diversity of views and perspectives are heard. 
You asked for a greater focus on collective action that brings together different consumer perspectives to influence system change.
You requested evidenced based health literacy methods be included in the strategic approach to involve consumers as partners, for example, “teach back” and “show me”.
You requested that some of the language in the strategy be simplified.

We did

We incorporated your suggestions in the strategic priorities. 
We simplified the language and created graphics for the principles that underpin our approach.
The Board endorsed Metro North Health’s Collaborating in Health Strategy 2022-24.


Consumer and community engagement are critical to improving patient experiences, person-centred care and health outcomes. We have developed a new Strategy to bolster consumer and community involvement in all that we do at Metro North Health. Over the next 3 years we will focus on the known gaps in consumer and community engagement, such as expanding the diversity of representation in our improvement activities and empowering patients as partners in their healthcare journey.

The Draft Strategy can also be accessed by clicking on the related documents below.

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Why your views matter

A strategy guides our values, actions and behaviours over a period of time to achieve a shared vision. This Strategy explains what we propose to focus upon over the next 3 years and how we will measure our success.

We would like your feedback on our aspirations and intended direction to become an organisation that collaborates, in an authentic and meaningful way, with individuals and communities who access or need access to our health services.

What happens next

All feedback will be collated and reviewed by the reference group that is supporting the development of the Strategy. 

Metro North Health Community Board Advisory Committee will review the final draft before it is approved by the Metro North Health Board in December 2021.


  • Anyone from any background


  • Community feedback
  • Consumer feedback
  • Publication feedback