Metro North Health values the lived experiences of consumers and communities who access or who may need access to health services.
Standard 2 of the National Safety and Quality in Health Care Services Standards sets out minimum criteria for health services to partner with consumers.
This policy defines different roles and accountabilities for ensuring consumers and communities are partners in:
The roles and responsibilities outlined in this policy will guide workforce education and improvements to systems, processes and resources that support consumer partnerships.
Draft Partnering with Consumers Policy
Your feedback will be considered prior to the policy being finalised. The policy will be published on Metro North intranet page and the consumer resource page.
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