Revision of Metro North Connecting for Health Strategy 2019-2021

Closed 6 Nov 2018

Opened 16 Oct 2018

Results expected 21 Dec 2018

Feedback updated 16 Jan 2019

We asked

We sought consumers, staff and community stakeholders views on the proposed Connecting for Health 2019-2021 strategy for inclusive engagement, involvement and partnerships.

Connecting for Health sets a clear direction and course of action to empower consumers to be actively involved in their care and to embed consumer and community involvement in shaping the services of Metro North.

You said

We held 2 workshops - one for consumers and one for staff engagement leads. In addition, 14 people participated in the online consultation.  Your feedback highlighted the need to strengthen the following areas:

  • flexibility in engagement methodology to be inclusive of a diversity of people and voices
  • advancement in health literacy
  • greater focus on outcomes
  • clearer accountabilities for performance and outcomes
  • demonstration of service improvements through partnerships and co-designing care with consumers.

We did

We listened to your recommendations and updated the draft Connecting for Health 2019-2021 which was presented to the Metro North Board for endorsement on 18 December 2018.

Click here to to open Connecting for Health 2019-2021.


Metro North aims to maintain a dynamic, relevant and meaningful approach to consumer and community engagement.

Every three years we review our direction and course of action to engage with consumers and community. Connecting for Health 2019-2021 describes how we intend to expand upon what we have achieved by partnering with consumers and community to date.


Why your views matter

We want to know if this second edition of Connecting for Health 2019-2021 sets a clear direction and realistic expectations that will allow us to embed consumer and community engagement in all that we do.

Consultation Draft - Connecting for Health 2019-2021


What happens next

We will consider all feedback before finalising Connecting for Health 2019-2021.

Metro North Board will endorse Connecting for Health 2019-2021 in December and published on Metro North's website.

A annual action plans will be developed to support implementation of the Strategy.



  • Partner organisations
  • Community members
  • Metro North HHS Staff - including contractors and students
  • Consumers / patients


  • Staff survey
  • Community feedback
  • Consumer feedback