Metro North Safety and Quality Strategy 2019-2024

Closed 21 Sep 2018

Opened 10 Sep 2018

Feedback Updated 17 Dec 2018

We Asked

For feedback from staff, consumers and community on the draft Metro North Safety and Strategy 2019-2024. The draft strategy was developed following extensive consultation with staff, consumers and partners.

You Said

In Metro North, we’re committed to making sure that the people who use our services are safe and feel safe.  We’re also striving to continuously improve the quality of the services we provide.  Achieving this means having a culture that is focused on patient safety and quality improvement.

We recognise that for patients and consumers to have the best outcomes from their healthcare, they need to be at the centre of all that we do - from the way we communicate, plan and provide care, to the ways we design systems of care that keep patients and staff safe.

Patients are also our focus as we assess the safety and quality of the care we provide and research new and better ways of caring.

We Did

We updated the draft strategybased on the feedback received. Please see the final Metro North Safety and Strategy 2019-2024 below.

Overview

In Metro North, we’re committed to making sure that the people who use our services are safe and feel safe.  We’re also striving to continuously improve the quality of the services we provide.  Achieving this means having a culture that is focused on patient safety and quality improvement. 

We recognise that for patients and consumers to have the best outcomes from their healthcare, they need to be at the centre of all that we do - from the way we communicate, plan and provide care, to the ways we design systems of care that keep patients and staff safe. 

Patients are also our focus as we assess the safety and quality of the care we provide and research new and better ways of caring.

We know that our staff and consumers have clear insights into what’s important for improving the safety and quality of care. Therefore, we are pleased to provide you the opportunity to review and comment on the draft Strategy that has been developed following extensive consultation with staff, consumers and partners.

You can open the draft Strategy by clicking here or on the following page.

Audiences

  • Partner organisations
  • Community members
  • Metro North HHS staff
  • Consumers / patients

Interests

  • Staff survey
  • Community feedback
  • Consumer feedback
  • Publication feedback