Metro North Health Service Strategy 2015-2020 Review

Feedback updated 4 Sep 2018

Results updated 4 Sep 2018

Health Service Strategy review and refresh – phase one consultation themes emerging

Over the past 18 months Metro North Hospital and Health Service (Metro North) has actively worked towards implementing the Health Service Strategy 2015-20. Through the commitment of all staff many priority areas identified in the Strategy have been achieved. To ensure the Strategy aligns with the Metro North Strategic Plan and continues to guide the development and delivery of health care services a review and refresh of the Health Service Strategy is underway.  

The first phase of the review included extensive key stakeholder consultation with staff, community partners and consumers.  This phase is now complete and a summary of the key themes are described below. The full consultation report is attached to this summary.  Thank you to all who participated.

The next step in the engagement process involves an executive stakeholder workshop that will be held in February to consider all the feedback and to discuss the refreshed Health Service Strategy. Consumers and community stakeholders will be represented at this workshop and will contribute to the discussion. It is anticipated that a refreshed draft Strategy will be available and disseminated for comment in April 2017.

Summary consultation key themes

Please note the themes described below are a summary of information heard though consultation with a broad range of stakeholders.  The information will be used to guide and inform the development of a refreshed Health Service Strategy.  The themes do not reflect MNHHS policy or position at this time.

Potential new and/or expanded priority areas:

1. Expanding partnerships to include care of the individual ie person-centred care including role of families/carers - caring for people’s social, emotional and physical needs. Person-centred models of care rather than speciality (subspecialty) approaches to care. Patient health literacy to enable informed decision making, timely care in the right setting. Working with families and carers ensuring their health, including mental health, during the care of their loved ones, especially long term
2. Keeping people healthy and well - public health, prevention, screening and health promotion could be strengthened in the refreshed Strategy.
3. Preventing functional decline and long term problems for people with chronic disease or injury.
4. Older persons care- considering three age groups individually over 65, over 75 and 85. This would include keeping people healthy and helping people to participate in healthy lifestyles eg increasing physical activity and eating better. Better managing chronic disease in community settings.  Consider care across organisations, services and settings.  Rehabilitation, end of life and palliative care included in this theme. Improve transition care, links to residential and interim care and raise awareness of services available across Metro North.
5. Children and young people- this was a broad theme consistently discussed in consultations including:

• Mothers health, including mental health, while pregnant (perinatal)  to enable healthy well babies
• 0-5 health recognising improving wellness in this age group will have lifelong outcomes
• Young people (no age definition agreed)- staying healthy and active, mental health and access to age-appropriate acute care and environment

6. Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse populations –missing from current Strategy

Other themes that have been raised but not consistently in consultation are:

1. Urgent care in the community and home - alternatives to the Emergency Department.
2. Drug and alcohol complex detox services.
3. Information and data – consultation identified opportunity to review data collected and streamline/reduce, share information, standardise and make available to improve care (eg by clinicians on the floor-real time- (similar to the Patient Access Coordination Hub), share information across providers.
4. NDIS pathway – consideration of consequences if system failure. If successful more people will be seeking care in own home.
5. Social model of health - connectivity with broader community.

 

Files:

• Consultation Summary Report 020217.pdf, 779.7 KB (PDF document)